DDE has many avenues of support to help you fix problems that may occur as you access your courseware. Problems can range from your permission and PC configuration problems (admin vs. non-admin privileges) to LMS access problems.
When contacting any of the support/technical services, please make sure you are as detailed as possible especially when sending an email. Your support request should contain this information:
Computers (Work-Issued and Personal)
If you are having problems with your PC or MAC, first note whether you are using your own computer or work issued computer. Work issued computers, especially government or DoD issued computers, tend to be much more restrictive regarding what you can and can't access as well as what you can or can't install. In most cases problems are alleviated once you change from using a work issued computer to your own personal computer.
If you are running into computer/configuration related problems when using your work issued computer, the first place to call is your agency's help/service desk. Examples of problems may be:
- Installation of browsers i.e. Firefox
- Installation of certificates
- Installation of Microsoft Teams
- Installation of Adobe Acrobat (PDF viewer)
- Playing videos (although your computer may be properly configured, your work network may not allow for the playing of videos)
- Browser security settings
If you are using your own computer and experiencing configuration problems, units 1, 2, and 3 should help you fix the problem. If that does not work you can email or call the U.S. Army War College's service desk:
Compass (Access and Usage)
Most Compass problems tend to be access related. Please contact the Education Technicians of the year group or course to which you are assigned in order to ensure that you are appropriately enrolled.
If you access Compass and you get an error that the web page cannot be displayed, first make sure the web address is https://apps.armywarcollege.edu/compass.
If the address is correct, click refresh on your browser. If that does not resolve the issue, wait 5 minutes and hit refresh on your browser again.
If you are using the Compass web application and at any point get an error that the page cannot be displayed, click refresh on your browser. If that does not resolve the issue, wait 5 minutes and hit refresh on your browser again.
If the issues listed above are not resolved, please contact the Service Desk:
Blackboard (Access and Usage)
If you have problems logging into Blackboard, first make sure you are at the correct address:
Next, ensure that you're logged into ONLY your @armywarcollege.edu account (you should sign out of any other work or school accounts in the browser you're using to access Bb.)
Then, click "Sign in with third-party account, then "Log in with EDU".
If your account uses username and password (for students, this is rare):
Next, verify that your username and password are correct. Your initial Blackboard username and initial password was sent to you in your welcome email. Did you change your password? If the answer is, "Yes," and you can't remember it, contact the Blackboard Help Desk listed below and you will be issued a temporary password.
If your login and password is correct and you still cannot access Blackboard, contact the Blackboard Help Desk listed below. There is a chance that you were not properly enrolled in the course/program. By contacting the Blackboard Help Desk, this should resolve the issue.
If the issues listed above are not resolved, please contact the Service Desk:
Enrollment and Admissions
If you have questions concerning your enrollment and admissions, contact the USAWC Registrar's Office at:
Microsoft Office 365 (.edu)
If you have questions concerning your Microsoft Office 365 (@armywarcollege.edu) account, contact the USAWC Service Desk at:
Army 365 (army.mil)
If you have questions concerning your Army 365 (army.mil) account, contact the Army Enterprise Service Desk at: